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Client Experience Supervsior

Hauppauge, NY 11788

Posted: 01/24/2023 Employment Type: Direct Hire Job Category: Customer Service Representative/Call Center Job Number: 8414

Job Description

Job description
HumanHire is working with the premier facilities maintenance firm on Long Island to help find their next Client Experience Supervisor! This person will be responsible for managing a key group of the firm's clients & will act as the main point of contact for any projects within their Repairs & Maintenance division.

Salary: $65,000-$75,000 per year plus bonus opportunities, 401k match, generous PTO package & partially company paid medical benefits!

Hours: 8-hour shift between 830AM-7PM, Monday-Friday

Client Experience Supervisor Responsibilities:
  • Acting as the point of contact for key accounts to oversee R&M projects
  • Facilitate client onboarding & reporting
  • Assign Account Coordinators to different points of workflow to ensure project completion
  • Supervising a team of Account Coordinators & provide direct escalation support for work orders, dispatch issues & vendor negotations
  • Assist in interviewing & hiring new team members
  • Manage bid submittals for new clients

Client Experience Supervisor Qualifications
  • At least 4 years of customer service/client services experience within the facilities maintenance industry (R&M preferred
  • High school diploma or equivalent
  • Experience with Microsoft Office Suite
  • Experience with order management portals
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